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Symptom
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Possible Causes
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Corrective Actions
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Instrument fails to operate
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Power cord not plugged into unit or receptacle
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Plug cord into unit and receptacle.
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Door not latched
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Close door and latch securely.
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Line fuse blown
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Replace fuse(s) by following instructions in Section 5 of the QBC STAR Operator's Manual.
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Other
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Request authorized service.
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Instrument vibrates excessively
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Foam pads worn or missing on bottom of instrument
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Request authorized service.
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Lid fails to open
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Power has failed
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Use emergency door unlock procedure in Section 4 of the QBC STAR Operator's Manual.
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Defective lid solenoid or internal parts
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Request authorized service.
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Received an "E(XX)" error message (e.g., "E02", "E13") on the STAR's LCD screen
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Either a software or hardware problem
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Request authorized service.
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"Fill Error" message
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Tube's fill volume was incorrect
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Remove tube that caused error and prepare a new sample.
To prevent error, fill all tubes between the two black fill lines on the tube.
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"Sample Already Processed" message
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The tube in the instrument has already been tested
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Remove incorrect tube from the instrument.
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Tube was not placed in the instrument within 15 minutes of filling
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Rerun test with new tube.
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The sample leaked into the plastic safety valve
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Rerun test with new tube.
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"Sample Cap Not Seated" message
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The tube cap is not properly seated on the tube
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Press firmly to seat cap in place.
Rerun test.
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"Sample Error (XX)" message
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Consult the Tube Error Guide for specific information
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Consult the Tube Error Guide for specific information.
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"Sample or Cap Not Present" message
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No tube in the machine
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Insert tube into the instrument and run test.
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No cap on the tube
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Locate cap and press firmly on the tube.
Insert tube into the instrument and run test.
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"Tube Error (XX)" message
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Consult the Tube Error Guide for specific information
|
Consult the Tube Error Guide for specific information.
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